Policies 

• If you’re a new client to ESM, please arrive 10-15 minutes before your appointment due to paperwork and questions. Arriving late to your first appointment will affect our thoroughness to assess due to rushing, and will affect our punctual clients after. You may be asked to reschedule.
• If you are a returning client, please arrive 5-10 minutes before your appointment to get situated/change/use the restroom. We want to ensure you’re enjoying your oasis and not rushing into the treatment room due to delay.
• If you are running late, you must call and notify your current provider at the spa. After 10 minutes of tardiness, you may be asked to reschedule and pay our late fee due to assembling/setting up for the appointment/reviewing charting + patient care planning. We as skincare professionals do not believe in rushing your treatment. We strive to provide the best results-driven skincare and cannot fulfill those duties due to tardiness/rushing through your appointment. This will also affect our punctual clients after. If you are late more than three times, you may enter our late charge fee of $25 from Ethereal Skin Medical Spa due to failure to abide by spa policies and being punctual.
• At Ethereal Skin, we have a 48-hour CANCELLATION policy implemented to ensure all our clients can book with us without waiting due to last-minute changes. We understand life challenges and things come up. Suppose you cancel your appointment within the 48-hour timeframe. In that case, this now challenges us not to be able to fill the slot appropriately due to the time constraint, and you will automatically be charged 50% of your service total. You cannot book your next appointment until your 50% total is PIF. Declined cards will be unable to rebook until the fee is paid. If the client cancels within the 48-hour period three times or more, they will be required to pre-pay for future services when booking an appointment. The amount prepaid is nonrefundable if the no-show/cancellation policy is violated.
• All of our services require a consultation before treatment to ensure you are a candidate for the treatment, providing safe and ethical results. If you are not a candidate for the service booked, the medical professional will provide a recommended service. If considered, the treatment is not for you after the consultation. A $50 in-person consultation fee for the provider’s education and time spent with the client will be applied.
• If under 18 years old, a parent is required to be present and sign off on treatment.
• No call No shows will be automatically terminated from Ethereal Skin Medical Spa.
• No call No shows will be charged for 100% of the service total and cannot be applied in the future.

Respecting our providers here at ESM is crucial, as some may be booking weeks out in advance for treatments. Being as transparent with our policies as possible, we thank you for your understanding of our cancellation/no-show policy.

By scheduling an appointment, you are agreeing to our cancellation/no-show/late policies.